Grace period: Delays are inevitable, which can sometimes keep customers from meeting their chauffeurs. Signature Sedan Service LLC team works hard to give chauffeurs enough time to be in position prior to reservation pickup time. For each reservation, customers are granted a window of time to greet their chauffeurs at the requested pickup time and location before incurring waiting time charges.
Changes and cancellations: We understand changes or cancellations to travel plans can be abrupt or without reason. Be sure to give us adequate notice, and we’ll see you next time. Changes or cancellations for all trip reservations must be submitted to Signature
Signature Sedan Service LLC via e-mail at Info@signaturesedan.com, the customer’s online reservation system, when applicable, or by calling us directly at 443-798-1800. Changes/cancellations via e-mail require twenty-four (24) hours advance notice. Changes/cancellations via phone require two (2) hours advance notice for our corporate-owned markets and one (1) hour advance notice when traveling in our affiliate markets. Customers who fail to provide adequate notice of either trip reservation changes or cancellation, as referenced above, will be billed the full fair, including a twenty (20) percent gratuity charge.
Rates: Rates are subject to change without notice. Signature Sedan Service LLC is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control. The rate presented on your reservation confirmation is an initial estimate of the cost of service as reserved and is not intended to represent the actual cost of the trip. Wait time, taxes, extra stops or additional services may change your rate.
Before a chauffeur is allowed behind the wheel of any Signature Sedans, we require the completion of a comprehensive certified training program. Prior to employment, all Signature Sedans executive chauffeurs are thoroughly screened. Our rigorous screenings include a background check. You can feel confident that our chauffeur will be safe, efficient, and discreet.