TERMS AND CONDITIONS OF SERVICE

TERMS & CONDITION

Grace period: Delays are inevitable, which can sometimes keep customers from meeting their chauffeurs. Signature Sedan Service LLC team works hard to give chauffeurs enough time to be in position prior to reservation pickup time. For each reservation, customers are granted a window of time to greet their chauffeurs at the requested pickup time and location before incurring waiting time charges.

  • Airports pickups: Signature Sedan Service LLC monitors all commercial airline arrivals to ensure on-time airport pickups. A forty-five (45) minute grace period is allowed on all domestic arrivals and seventy-five (75) minutes on all international arrivals. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
  • Non-airport pickups: For all pickup locations other than airports, a thirty (30) minute grace period is allowed. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.

Changes and cancellations: We understand changes or cancellations to travel plans can be abrupt or without reason. Be sure to give us adequate notice, and we’ll see you next time. Changes or cancellations for all trip reservations must be submitted to Signature

Signature Sedan Service LLC via e-mail at Info@signaturesedan.com, the customer’s online reservation system, when applicable, or by calling us directly at 443-798-1800. Changes/cancellations via e-mail require twenty-four (24) hours advance notice. Changes/cancellations via phone require two (2) hours advance notice for our corporate-owned markets and one (1) hour advance notice when traveling in our affiliate markets. Customers who fail to provide adequate notice of either trip reservation changes or cancellation, as referenced above, will be billed the full fair, including a twenty (20) percent gratuity charge.

  • No-shows: A reservation is considered a “No Show” if the passenger cannot be located or contacted within (a) one (1) hour for airport pickups (time begins when passenger’s plane lands) or (b) thirty (30) minutes at other pickup locations. For all No-Shows, the full trip fare, including a twenty (20) percent gratuity, will be charged. To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pick-up location on your reservation without first contacting Signature Sedan Service LLC at 443-798-1800

Rates: Rates are subject to change without notice. Signature Sedan Service LLC is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control. The rate presented on your reservation confirmation is an initial estimate of the cost of service as reserved and is not intended to represent the actual cost of the trip. Wait time, taxes, extra stops or additional services may change your rate.

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SIGNATURE SEDAN SPECIALTY

  • 24-hour live dispatch/reservation services
  • Airport / Hotel Transportation
  • Flight Tracking and Verification
  • GPS Tracking / destination management
  • Conventions / Corporate Board Meetings
  • Leisure / Night on the Town / Meeting Engagements
  • Long Distance Travel Services
  • Tours & Charters
Reservations/Quotes
9000+
HAPPY CUSTOMERS
100
LUXURY LIMOS
1000000
MILES
100
QUALIFIED CHAUFFUERS

Only Qualified Chauffeurs

Before a chauffeur is allowed behind the wheel of any Signature Sedans, we require the completion of a comprehensive certified training program. Prior to employment, all Signature Sedans executive chauffeurs are thoroughly screened. Our rigorous screenings include a background check. You can feel confident that our chauffeur will be safe, efficient, and discreet.

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